Frontline managers can have a huge impact on their teams, on an organization’s overall performance, and on customer satisfaction. Yet generally they are new to management—at the most significant career juncture they will ever face—and most companies fail to develop them effectively. A three-step program can help.
Some of the world’s biggest and best-known companies are failing to sufficiently engage their employees—especially senior-level women. What can business leaders do to win the loyalty of their most promising female employees?