Financial Services

Financial Services


Financial Services


Editor's Choice

August 2016
In the wake of Britain’s vote to leave the EU, banks should assess and mitigate risks, understand potential scenarios—and prepare for any opportunities that may arise.


August 2016
Banks’ lucrative trade-finance business is under threat. Growth in trade is slowing, regulatory costs are up, and the use of bank guarantees is down. The answer lies in digital technology.
May 2016
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail-banking excellence.
May 2016
Technology can help companies improve customer service by tracking the channels customers have used and the information they’ve shared about their needs and problems.
April 2016
Rising customer expectations and intensifying competition are spurring banks and insurers to overhaul their digital capabilities. What are the critical steps to success?

Insights in Insurance

August 2016
Dissatisfaction with the public health care system is prompting many Chinese to consider alternatives. One answer is reimbursement insurance, likely to be a $60 billion market by 2020.

Additional Topics in Retail Banking

June 2016
An article jointly written by Efma and BCG explains how retail banks can embark on a better path by reinventing their business models.
February 2016
Superior pricing capabilities offer a potential revenue windfall for retail banks caught in the industry’s crossfire of slow growth, heightened competition, price-conscious customers, and regulatory change.
November 2015
In at least four areas, focused and coordinated big-data programs can lead to substantial value for banks in the form of increased revenues and bigger profits.
March 2015
Retail banks today must provide digital functionality for speed and convenience, as well as thoughtful human interaction when the customer demands it. Retail banks must become, in a word, bionic.