Financial Services


Financial Services


Editor’s Choice

May 2016
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail-banking excellence.

Insights in Insurance

May 2016
In light of the power shift away from insurers in China, BCG asked 3,200 consumers what is essential in a life insurance or an auto insurance provider. Trust and simplicity top the list.

Additional Topics in Retail Banking

February 2016
Superior pricing capabilities offer a potential revenue windfall for retail banks caught in the industry’s crossfire of slow growth, heightened competition, price-conscious customers, and regulatory change.
November 2015
In at least four areas, focused and coordinated big-data programs can lead to substantial value for banks in the form of increased revenues and bigger profits.
March 2015
Retail banks today must provide digital functionality for speed and convenience, as well as thoughtful human interaction when the customer demands it. Retail banks must become, in a word, bionic.

Annual Flagship Reports

October 2015

BCG’s thirteenth annual study of the global payments business offers a comprehensive overview of the industry, along with recommendations on how banks can stay competitive.

Additional Topics in Wealth Management
April 2015
A family can use a family office to promote the growth of its wealth and perpetuate its legacy for the benefit of generations to come.
February 2015
Wealth managers have been reluctant to adopt digitization despite its huge potential. As a result, they face a growing digital dilemma: embrace change now or have it thrust upon them.