BCG’s fifth annual capital markets report examines how unfavorable economic conditions, escalating capital requirements, and stubbornly high costs have continued to depress the performance of many investment banks globally. Yet the same cannot be said for the capital markets industry as a whole: it is thriving.
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail-banking excellence.
Superior pricing capabilities offer a potential revenue windfall for retail banks caught in the industry’s crossfire of slow growth, heightened competition, price-conscious customers, and regulatory change.