Despite serious economic and business challenges, top banks in every segment and region are achieving profitable growth. But they are also facing profound digital disruption—and most are not ready for it. To remain viable, institutions must digitize swiftly and aggressively.
Established capital markets players and young fintech companies are failing to fully realize the opportunities that arise from their collaboration. The entire capital markets ecosystem must take action now.
Treasurers expect banks to get out of a product mindset and put the customer experience first by centralizing, streamlining, and integrating high-quality solutions end to end with treasurer needs in mind.
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail-banking excellence.