Financial Services

  • Managing Change in a New World
  • Financial institutions are dealing with a dramatically new environment. BCG's Michael Shanahan discusses the state of the industry and how to drive effective change.
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Editor’s Choice

November 2013
BCG’s Global Risk report assesses the burden imposed on banks by unrelenting waves of financial regulations, which constitute a new barrier that banks must breach to remain competitive.
February 2014
The operating models that support the core wealth-management business are under intensifying pressure. Now is the time for wealth managers to update those models.
February 2014
Increasing share of wallet with existing clients—as opposed to focusing on developing new business—and taking a data-led, advisory approach can lift wholesale banks’ performance.
January 2014
The IT infrastructures of Asian banks have become too complex. Here are five steps these banks can take to simplify and improve their approach to IT.
Insights in Insurance
Transaction Banking
January 2014
Using six initiatives can help high-performing property and casualty insurers generate $250 million to $575 million in underwriting profits by 2022 despite growth constraints.
September 2013
BCG’s eleventh study of the global payments business offers an overview of the industry landscape as well as detailed examinations of specific high-stakes topics.
December 2013
Telematics—the wireless technology that delivers safety services, route information, and entertainment to motor vehicles—presents auto insurers with a significant opportunity to create value.
September 2013
Current market dynamics are pointing increasingly to wholesale transaction banking as a key lever for improving return on equity in the global banking industry.
November 2013
The life insurance industry is in decline. To adapt, insurers should maximize cash generation and then redeploy that capital, following one of four winning business models.
September 2013
The card industry is facing multiple challenges—but there is also a wealth of opportunity.
September 2013
The COO discusses her transformation of Aviva’s IT and how the company is leveraging digitization to create business value.
September 2013
The digital revolution is having a dramatic impact on retail commerce and how consumers make purchases.

Asset and Wealth Management

July 2013
The $62 trillion global asset-management industry has finally returned to a growth path after four years of stalled recovery, according to BCG’s eleventh annual Global Asset Management report.
May 2013
BCG’s thirteenth annual report on the global wealth-management industry explores key industry trends and outlines the steps that wealth managers must take to best position themselves.
July 2013
Traditional managers’ recurring revenue streams mask the urgency to invest in capturing new, faster-growing flows. All managers need a strategy to deal with change.
May 2013
Offshore wealth rose in 2012, but offshore centers remain under scrutiny from tax authorities.
July 2013
Investors are turning increasingly to outcomes—or solutions—specifically oriented to their investment goals, opening an opportunity for pioneering asset managers to capture new asset flows.
May 2013
As the wealth management industry becomes more complex, wealth managers need to take specific actions to position themselves optimally for the rest of the decade.

Digital Financial Services

August 2013

Rapidly evolving digital capabilities—particularly mobile, social-media, big-data, and cloud technologies—offer financial services companies entirely new opportunities for understanding, serving, and engaging customers.

August 2013
Digitization affords financial services companies exciting opportunities for increasing customer-centricity. But the journey entails overcoming challenges, says one of the realm’s leading thinkers.

New New Normal

Five years after the onset of the financial crisis, how has the global market climate shifted for financial institutions? In fact, what we call the “New New Normal” (NNN) can have diverse meanings for different types of companies and different regions. The articles below explore how financial institutions are tackling their toughest challenges—and the steps they must take to make the NNN work to their advantage.
February 2013
Retail banks that achieve wide-ranging operational excellence and customer-centricity are rewarded with superior financial performance, BCG’s annual Retail-Banking Operational Excellence survey found.
October 2012
World trade is soaring at nearly double the rate of global GDP growth, buoyed by Asia’s economic rise. Both trends offer substantial opportunities for transaction banking.