Financial Services

Financial Services


Financial Services



July 2016
Machine learning, artificial intelligence, and other advanced analytics offer asset managers a significant information advantage over peers who rely on more-traditional techniques.
June 2016
The banking industry’s structure is moving to industry stacks, reflecting a shift from competition among vertically integrated companies to horizontal competition at each layer of the banking business.
June 2016
Adopting a journey mindset involves a major shift in the way banks think and operate—and that shift is no longer optional.
May 2016
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail-banking excellence.
May 2016
Technology can help companies improve customer service by tracking the channels customers have used and the information they’ve shared about their needs and problems.
April 2016
Rising customer expectations and intensifying competition are spurring banks and insurers to overhaul their digital capabilities. What are the critical steps to success?

Editor's Choice

June 2016
BCG’s 16th annual study of the global wealth management industry offers a comprehensive analysis of market size, keys to profitability, and the tough choices that institutions confront today.

Insights in Insurance

June 2016
New business models and strategic imperatives require insurers to develop a more robust compliance function and manage compliance risks more actively.
October 2015
Traditional products are here to stay, so insurers need to improve profitability by trimming guarantees and radically reducing costs.
May 2015
New insurance industry ecosystems, driven by disruptive digital technologies, could put unprepared insurers at risk, according to a report by BCG and Morgan Stanley Research.

Additional Topics in Retail Banking

February 2016
Superior pricing capabilities offer a potential revenue windfall for retail banks caught in the industry’s crossfire of slow growth, heightened competition, price-conscious customers, and regulatory change.
November 2015
In at least four areas, focused and coordinated big-data programs can lead to substantial value for banks in the form of increased revenues and bigger profits.
March 2015
Retail banks today must provide digital functionality for speed and convenience, as well as thoughtful human interaction when the customer demands it. Retail banks must become, in a word, bionic.