Financial Services


Financial Services

An Interview with Ron van Kemenade, the CIO of ING Bank
on Digital Insurance for the Long Tail

Editor's Choice

November 2015
Business clients expect corporate banks to deliver higher levels of digitization and will pay to switch to banks capable of providing a superior digital experience.
December 2015
The coming decade represents a major opportunity for financial services companies, as Indonesia's growing economy and the rising incomes of its citizens produce a new generation of savers and investors.
November 2015
To take advantage of social media recruiting, banks need to view the channel not simply as a brand-building vehicle but as a recruitment vehicle.
November 2015
Most financial institutions are launching digital initiatives, but too often they don’t have the right people and organization to capture the full potential of their efforts.
September 2015
To maximize the return on their investments in regulatory compliance, banks must take strong steps to embed a culture of compliance throughout the entire organization.
May 2015
As their agendas expand, corporate treasurers are demanding more from their transaction-banking partners, especially with respect to financing and enablement capabilities.

Retail Banking

November 2015
In at least four areas, focused and coordinated big-data programs can lead to substantial value for banks in the form of increased revenues and bigger profits.
April 2015
BCG’s fifth annual operational-excellence benchmarking survey, involving 15 of the world's 35 top retail banks, explores four trending practices of leading institutions.
March 2015
Retail banks today must provide digital functionality for speed and convenience, as well as thoughtful human interaction when the customer demands it. Retail banks must become, in a word, bionic.

Insights in Insurance

October 2015
Traditional products are here to stay, so insurers need to improve profitability by trimming guarantees and radically reducing costs.
May 2015
New insurance-industry ecosystems, driven by disruptive digital technologies, could put unprepared insurers at risk, according to a report by BCG and Morgan Stanley Research.
January 2015
BCG presents a collection of perspectives on today’s dynamic global insurance industry, with particular focus on digital, risk and regulation, and operational efficiency.
November 2014
The 300-year-old London Insurance Market confronts a historic tipping point as globalization and competition in local markets erode its £60 billion global share and imperil its role as the preeminent international hub, according to a joint study commissioned by the London Market Group and conducted by BCG.
October 2014
BCG examines how insurance companies can generate greater customer and employee satisfaction on a sustained basis by adopting Lean 2.0 process improvements.
October 2014
In every area of insurance, traditional insurers can use the Internet, mobile technology, and social media to fend off new rivals and get ahead of long-time competitors.

Annual Flagship Reports

July 2015
BCG’s thirteenth annual global asset-management study found that assets and profits hit record levels, but growth isn’t a given in a challenging new competitive environment.
Additional Topics in Wealth Management
April 2015
A family can use a family office to promote the growth of its wealth and perpetuate its legacy for the benefit of generations to come.
February 2015
Wealth managers have been reluctant to adopt digitization despite its huge potential. As a result, they face a growing digital dilemma: embrace change now or have it thrust upon them.