The collaboration between established capital markets players and young fintech companies is creating great opportunities—but their potential is not being fully realized. The entire capital markets ecosystem must take action now to reap considerable gains.
Treasurers expect banks to get out of a product mindset and put the customer experience first by centralizing, streamlining, and integrating high-quality solutions end to end with treasurer needs in mind.
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail-banking excellence.