Financial Services


Financial Services



June 2016
The banking industry’s structure is moving to industry stacks, reflecting a shift from competition among vertically integrated companies to horizontal competition at each layer of the banking business.
June 2016
Adopting a journey mindset involves a major shift in the way banks think and operate—and that shift is no longer optional.
May 2016
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail-banking excellence.
May 2016
Technology can help companies improve customer service by tracking the channels customers have used and the information they’ve shared about their needs and problems.
April 2016
Rising customer expectations and intensifying competition are spurring banks and insurers to overhaul their digital capabilities. What are the critical steps to success?

Insights in Insurance

May 2016
In light of the power shift away from insurers in China, BCG asked 3,200 consumers what is essential in a life insurance or an auto insurance provider. Trust and simplicity top the list.
October 2015
Traditional products are here to stay, so insurers need to improve profitability by trimming guarantees and radically reducing costs.
May 2015
New insurance industry ecosystems, driven by disruptive digital technologies, could put unprepared insurers at risk, according to a report by BCG and Morgan Stanley Research.

Additional Topics in Retail Banking

February 2016
Superior pricing capabilities offer a potential revenue windfall for retail banks caught in the industry’s crossfire of slow growth, heightened competition, price-conscious customers, and regulatory change.
November 2015
In at least four areas, focused and coordinated big-data programs can lead to substantial value for banks in the form of increased revenues and bigger profits.
March 2015
Retail banks today must provide digital functionality for speed and convenience, as well as thoughtful human interaction when the customer demands it. Retail banks must become, in a word, bionic.
June 2016
An article jointly written by Efma and BCG explains how retail banks can embark on a better path by reinventing their business models.