In this BCG Business Podcast, Christophe Duthoit and Jeff Kotzen, senior partners at The Boston Consulting Group, sit down with Mike Capone, chief information officer of Automatic Data Processing (ADP), a global leader in payroll and human resources solutions. Capone speaks about technology’s key role within ADP as a driver of competitive advantage, steps he has taken to maximize IT’s contribution to the business, and his aim in building a visible presence outside the company.
Mike, you’re a rare breed, having spent your entire career with one company. Can you briefly describe your career at ADP and how you arrived at your current role?
Sure. I’ve been with ADP almost 24 years now. I started out in product development as a programmer and, through some good luck and hard work, eventually ended up as CIO. My responsibilities today include both IT operations and infrastructure—the traditional data center, networking, and so forth—and also the really fun part of my role, which is product development.