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Transforming IT with Lean

An Interview with Pierre Dulon, CIO of Crédit Agricole CIB
September 05, 2012
In This Interview
Pierre Dulon, CIO, Crédit Agricole CIB


A graduate of École Polytechnique and Télécom ParisTech

Career Highlights

Held a variety of positions within the company before assuming his current role in 2009, including head of the company's corporate IT support and IT production services, head of the technology and international systems division within the information systems department, and head of the IT processing division at Calyon. Before joining Crédit Agricole he served as head of group telecommunications at Crédit Lyonnais.

Pierre Dulon is the chief information officer of Crédit Agricole Corporate & Investment Bank (Crédit Agricole CIB). He recently spoke with The Boston Consulting Group's Antoine Gourévitch about his lean-driven transformation of the company's IT organization, including challenges to implementation and the invaluable role played by change managers in driving the effort forward.