Determining the right set of indicators can be tough in the public sector, where outcomes may be less clear than the bottom-line metrics of profit-making enterprises. Two examples of RPM tools that have predictive power are what we call DICE methodology and rigor testing.
DICE derives its name from a few elements that determine the outcome of almost all change projects:
The duration of the project or time between major review milestones
The performance integrity of the project team
The organization’s commitment to change, specifically that of senior managers and local-area staff
The additional effort required for implementation beyond the usual work requirements