The Millennial Consumer

The Millennial Consumer

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The Millennial Consumer

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    Authors and Acknowledgments


    The authors would like to thank Dominic Field, Catherine Roche, Kate Sayre, Miki Tsusaka, Steve Knox, Kate Manfred, Carrie Perzanowski, Neal Rich, Lainie Decker, Sean Bramble, and especially Cheryl Uynicky. They are also grateful to Courtney Lee Adams, Martha Craumer, Angela DiBattista, and Gina Goldstein for contributions to the writing, editing, design, and production of this report.

    To Contact the Authors

    • Chief operating officer at Service Management Group, where he leads all client-facing resources for more than 200 brands worldwide.