Achieving Success in Business Process Outsourcing and Offshoring

Achieving Success in Business Process Outsourcing and Offshoring

          
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Achieving Success in Business Process Outsourcing and Offshoring

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    The list of companies that have launched efforts at business process outsourcing (BPO) and offshoring grows daily. Many of these organizations, however, are destined for disappointment. Indeed, research by The Boston Consulting Group indicates that roughly half of the companies that engage in BPO and offshoring will have underwhelming results. Making matters worse, few of them will know where they went wrong or what to do about it.

    What are the keys to a successful BPO/offshoring program? In our experience, much of the outcome hinges on preparation and planning. Specifically, a company should be able to answer three critical questions before launching its effort:

    • What will be the strategic impact of our BPO/offshoring decision?

    • Which operating model will best meet our needs?

    • Is our organization ready to adopt that model?

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    AMERICAS
    EUROPE & MIDDLE EAST
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    • Cologne
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