Consumer & Retail


Consumer & Retail

Social Responsibility

October 2015
So-called A brands are losing out as highly profitable responsible-consumption products upset established market shares in the grocery industry.
June 2014
Products that address environmental or social concerns have gone mainstream and now take the lion’s share of profitable growth in groceries.


November 2015
Restaurant companies are divided on how digital technologies are reshaping their business and what to do about them. Each company sees the hazards and the opportunities differently.
November 2014
Consumers choose brands and experiences, not industry dining segments. Smart brands navigate through shifting industry currents by adjusting their brand experience to changing consumer needs.

Consumer Packaged Goods

October 2015
What keeps supply chain leaders at consumer packaged goods companies awake at night? See the findings of the GMA/BCG 2015 Supply Chain Benchmarking Study.
July 2015
Transportation has become the top concern of supply chain leaders at consumer packaged goods companies. A strategic approach to transportation is now a must.
August 2014
With nearly one-half of growth over the next five years coming from digital channels, CPG manufacturers risk losing control of their margins, share, and brand equity.

Emerging-Market Consumers

October 2015
Bangladesh may be one of the world’s least noticed growth markets, but it is fast emerging as one of the most important for consumer product companies.
June 2015
China has become a two-speed consumer market. The optimistic, “high-speed” market disproportionately consists of middle- to upper-middle-class and affluent households that are powering consumer spending.
April 2015
BCG’s analysis shows a striking mismatch between the places where Brazil’s leading retailers operate today and the sites of future demand growth.
April 2015
Understanding Indians’ changing use of the Internet is essential for doing business in what will soon be the world’s second-largest nation of connected consumers.
Retail Sector
July 2015
Brick-and-mortar retailers rely heavily on promotions yet often lack a strategic approach. Implementing a four-part solution can help increase promotion margins by 2 to 5 percentage points.
February 2015
Digital technologies can help retailers improve operations and customers shop faster and smarter. BCG explains the organizational changes needed to make it happen.
September 2014
Retail chains can boost performance with a store-led approach, blending teams of empowered managers with systematic “stores of learning” initiatives and disciplined, hub-based rollouts.
September 2015
Word-of-mouth recommendations offer a critical way to measure and improve a company’s performance—and ultimately to boost growth.
September 2015
BCG’s Brand Advocacy Index shines a spotlight on the companies that excel in creating positive customer experiences. See the survey’s results for eight countries and seven industries.