Consumer & Retail


Consumer & Retail

Retail Sector

July 2015
Brick-and-mortar retailers rely heavily on promotions yet often lack a strategic approach. Implementing a four-part solution can help increase promotion margins by 2 to 5 percentage points.
February 2015
Digital technologies can help retailers improve operations and customers shop faster and smarter. BCG explains the organizational changes needed to make it happen.
September 2014
Retail chains can boost performance with a store-led approach, blending teams of empowered managers with systematic “stores of learning” initiatives and disciplined, hub-based rollouts.

Travel & Tourism

October 2015
Companies employing revenue management have experienced revenue increases of up to 10 percent. But individual companies vary widely in their performance.
June 2014
Travel companies that act quickly to build on mobile’s transformative reach and impact can gain significant first-mover advantage.


September 2015
Word-of-mouth recommendations offer a critical way to measure and improve a company’s performance—and ultimately to boost growth.
September 2015
BCG’s Brand Advocacy Index shines a spotlight on the companies that excel in creating positive customer experiences. See the survey’s results for eight countries and seven industries.
November 2014
Consumers choose brands and experiences, not industry dining segments. Smart brands navigate through shifting industry currents by adjusting their brand experience to changing consumer needs.
October 2014
A tight linking of all the aspects of brand management ensures that companies leverage their most significant asset—employees—to create more powerful and relevant brands for today’s changing world.

Consumer Packaged Goods

July 2015
Transportation has become the top concern of supply chain leaders at consumer packaged goods companies. A strategic approach to transportation is now a must.
August 2014
With nearly one-half of growth over the next five years coming from digital channels, CPG manufacturers risk losing control of their margins, share, and brand equity.

Emerging Market Consumers

June 2015
China has become a two-speed consumer market. The optimistic, “high-speed” market disproportionately consists of middle- to upper-middle-class and affluent households that are powering consumer spending.
April 2015
Understanding Indians' changing use of the Internet is essential for doing business in what will soon be the world’s second-largest nation of connected consumers.
April 2015
BCG’s analysis shows a striking mismatch between the places where Brazil’s leading retailers operate today and the sites of future demand growth.

The Consumer Value Creators Series

December 2014
As the global economy recovers, consumer companies are creating value for investors by focusing on sales growth and valuation multiples and by transforming themselves to stay ahead of the competition.