by The Boston Consulting Group

   
      
Video

Customer Insights

August 2016
Most customer-insight functions report too low in the hierarchy and have too many constraints. The effort to transform CI must begin at the top.

Future of Power

August 2016
The deal reached in the 2015 Paris climate conference could ultimately lead to higher electricity prices in Europe, creating lucrative opportunities for many producers over the long term.
April 2016
The system for financing the electrical grid around the world is eroding. Utilities must adapt by reducing grid costs and changing their investment planning processes.

Technology & Digital

August 2016
If agile is failing to deliver results, look to your product owners. More often than not, they are the weak link when agile development stagnates.
May 2016
Manufacturers of everything from medical devices to farm equipment recognize the big opportunities in software solutions. But to succeed, they need radically different business models.
May 2016
Technology can help companies improve customer service by tracking the channels customers have used and the information they’ve shared about their needs and problems.
February 2016
A few large companies are figuring out how to make this fast and iterative form of software development work.

Travel & Tourism

August 2016
Europe’s airlines are headed for turbulence. Shrewd carriers will explore options for collaboration and consolidation while the pool of available partners offers the best opportunities
January 2016
Innovation is restructuring the travel industry. In response, providers need to develop new capabilities and learn to work with intermediaries, competitors, and new entrants.
January 2016
Most airports are experimenting, but few are undertaking fundamental digital transformations that can improve passengers’ travel experience and airports’ operating efficiency.