The expectations of retail-banking customers are becoming increasingly complex. To succeed in this new climate, retail banks must provide digital functionality for speed and convenience, as well as thoughtful human interaction when the customer needs and demands it. Retail banks must become, in a word, bionic.
The power of the index lies in its simplicity: a 20-question survey that precisely identifies a company's leadership and talent management capability and that quantifies the revenue and profit gains it can expect by moving from one level to the next.
Corporate boards seem increasingly willing to appoint CEOs who are relatively unseasoned but forward-looking executives. The success of such fast-track promotions relies heavily on a rigorous CEO-readiness program.
A survey conducted by BCG and The Network shows that 64 percent of workers around the world would take a job abroad—and generally not for economic reasons. For HR executives, the emerging trends have huge implications.