Commoditization need not be the kiss of death. In fact, some companies that are faced with it flourish. There are five ways out of the doghouse of commoditization, each associated with a distinct competitive environment. Which one is right for you?
BCG’s fifth annual operational-excellence benchmarking reveals that the world’s smartest retail banks are gaining advantage by becoming “bionic,” blending digital innovation and technology with a human touch.
Many corporate-transformation efforts fail to deliver lasting competitive advantage. BCG has identified the factors that lead to successful transformations—and the common traps that characterize failures.