Although details about the process of the UK’s exit from the European Union remain unknown, leaders need to be prepared for the potential company- and industry-level consequences. Mastering strategic approaches amidst uncertainty will be key—including a focus on flexibility, adaptiveness, and resilience.
Companies that have delayed implementing digital technology need to get off the sidelines. A three-step transformation framework can help them determine where to start, how to manage the process, and how to generate sustainable progress.
The banking industry’s structure is moving to industry stacks, reflecting a shift from competition among vertically integrated companies to horizontal competition at each layer of the banking business.
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail-banking excellence.